During the order entry process, each order is scheduled and committed to a production schedule. This process is completed at the end of each day and, assuming no problems are encountered, an estimated ship date is assigned to the order.
Lead-time scheduling may be delayed if order placement problems are encountered. Orders with questions will not be scheduled for production until all questions have been answered by the customer.
Lead-time scheduling for orders of exceptional quantity or complexity may be delayed.
Products erroneously produced by us will be replaced as quickly as possible. Estimated 3 to 4 weeks, shipping time changes depending on customer location. Replacement orders must contain products that the customer previously ordered.
Please note that all advice and tips provided throughout the website and "Do it Yourself Video" does not make Cabinetrefacingtogo and Techno Kitchen Refacing Inc. responsible of any damages, mistakes or injury caused by the use of them.
Because all orders are ‘built to order', 100% pre-payment is due before any order can be released for production.
You will need to carefully review the order acknowledgement and initial each page to indicate that you agree with the items being quoted and the final price. Please note, it is your responsibility to ensure all items on the order are correct!
We generally determine ‘best way' shipping based on available freight rates to your zip code. In all cases, you will be charged freight in advance when you place your order.
Residential deliveries are generally curb side only and the freight driver may only be willing to get the items to the back of the truck. Always arrange to have assistance available to unload your order. Most boxes weigh less than 75lb, but may be awkward to handle for one person. A typical kitchen can be unloaded in 15 minutes or less with two people.
We supply your contact information to the freight company and instruct them to contact you to arrange for delivery. If the freight company attempts delivery based on such pre-arrangements, but is unsuccessful (nobody home, no-one available to assist in unloading, inaccessible location, etc), a re-delivery charge will be assessed to you. These fees are charged directly from the freight company to you and are not the responsibility of CabinetRefacingtogo.
When damage or missing claims are reported expeditiously, we are able to get your replacement promptly processed with no questions asked.
If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact a Cabinetrefacingtogo immediately. All packaging, product, and the waybill must be kept on hand until the claim is approved. Cabinetreacingtogo will contact the freight company and process the damage claim. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have the Workorder or Invoice Number, the waybill and any other information available to allow for a quick and proper claim.
Orders are entered into production within hours of order placement. Therefore, order changes or cancellation requests are most often unable to be honoured.
All products are warranted for one year from date of purchase to the original purchaser.
Damage or failure due to misuse, abuse, faulty installation, improper care and use, improper storage, acts of God or other circumstances out of our control are not covered under the warranty.